Terms & Conditions
SANE's terms and conditions for the online shop are detailed below. Please read these carefully. If you have any questions, please contact us.
Our payments are process by PayPal. We can accept payment by Visa, MasterCard and Maestro or via the PayPal platform. You do not need to create a PayPal account in order for your payment to be proessed. All payments will be cleared through our bank before goods are dispatched.
We aim to dispatch orders within a few days, but please allow up to 14 days for delivery during busy periods. Due to COVID-19 we have a limited number of staff and volunteers to process, pack and post orders.
You have the right to cancel within seven working days. This period runs from the day after the day of delivery for goods. We regret we are unable to refund return postage costs.
Order Chasing Enquiries
Please contact us if you have any query concerning your order.
From time-to-time we may email you with information about special offers or new products. If you would prefer not to receive this information, please select the appropriate option in your account settings.