Terms & Conditions

SANE's terms and conditions for the online shop are detailed below. Please read these carefully. If you have any questions, please contact us.

Payment Options

Our payments are process by PayPal. We can accept payment by Visa, MasterCard and Maestro or via the PayPal platform. You do not need to create a PayPal account in order for your payment to be proessed. All payments will be cleared through our bank before goods are dispatched.

Delivery Times

We aim to dispatch orders within a few days, but please allow up to 14 days for delivery during busy periods. Due to COVID-19 we have a limited number of staff and volunteers to process, pack and post orders.


You have the right to cancel within seven working days. This period runs from the day after the day of delivery for goods. We regret we are unable to refund return postage costs.

Order Chasing Enquiries

Please contact us if you have any query concerning your order.

Data Protection

Data held by SANE is regulated through the EU's General Data Protection Regulation (GDPR) requirements. See our Privacy Policy.

Email Policy

From time-to-time we may email you with information about special offers or new products. If you would prefer not to receive this information, please select the appropriate option in your account settings.

Javascript and Cookies

The SANE online shop uses javascript and cookies to add to, and keep track of, the contents of your shopping basket. If your browser has javascript and/or cookies disabled the shop will not function correctly and you will experience errors.